top of page
-
How do our Group-Buys work?1. Choose Your Kit: Explore our range of nutrition kits and choose those that suit your dietary preferences and scenarios. Whether you're training, competing, or just want delicious, balanced breakfast & snacks for your rest day, we've got you covered. 2. Meet the Minimum: You will get 3% rebates in Medals (loyalty points) whenever we have met at least 2 completed orders for each nutrition kit. Rebates are based on the completed orders made on Fridays and Saturdays. We will rebate you with Medals (our loyalty points) every Sunday (between 4pm to 11:59pm) where you can redeem the Medals for your next order.
-
How do you determine the Portion Sizes for each recipe?Our Recipes are for individuals without medical conditions (includes athletes), regardless of whether the recipes are personalised or not. We use the Recommended Dietary Allowances (RDA) and World Health Organisation (WHO) guidelines to estimate the various portion sizes for each recipe unless you take up our meal planning service. Our partner My Dietary Strategies currently offer athletes the meal planning service where recipes are personalized according to their nutritional and training needs for the week. Click here to know more.
-
Are the proteins in the Nutrition Kit Halal?We work with meat and seafood suppliers with halal certification. We also purchase plant-based proteins that have the halal certification. We are trying to look for halal certified ingredients from suppliers that can accommodate the possibility of packing to individual packages as much as possible. For those that are not halal certified, we are using low to medium risk halal risk ingredients until we find one that has halal certification. To do this, we look through the ingredient list to exclude those that contains: Amphibians, Blood, Birds of Prey Carnivorous animals Dead meat / Carrion Intoxicants and Immolated foods Swine, etc. Note: We may indicate in the description that the nutrition kit is of a higher halal risk when we suspect that one of or many of the ingredient(s) may not be halal. Please be vigilant. Reference: https://www.muslim.sg/articles/what-is-halal
-
About Nutrition KitsAt Nutrition Plan X, we want to make your grocery shopping experience effortless. We pack all the required ingredients for your selected recipes into Nutrition Kits, which saves you both time and hassle. Each Nutrition Kit contains the selected Chef and Nutritionist-approved Recipe and its Ingredients. We carefully choose healthier food products as ingredients. We also take the time to decipher food labels on your behalf, simplifying the process of selecting the best and healthiest options. You don't have to worry about hidden sugars and salts as our nutritionists would have taken those into account when developing the recipes with our chefs. Our Recipes are for individuals without medical conditions (includes athletes), regardless of whether the recipes are personalised or not. We use the Recommended Dietary Allowances (RDA) and World Health Organisation (WHO) guidelines to estimate the various portion sizes for each recipe unless you take up My Dietary Strategies' meal planning service. Our partner My Dietary Strategies currently offer athletes the meal planning service where recipes are personalized according to their nutritional and training needs for the week. Click here to know more.
-
Reasons for us to provide you with this Grocery Shopping ServicePicture a solution that takes the stress out of meal planning while ensuring your dietary needs are met seamlessly. No more wasted time at grocery stores deciphering complex nutritional labels. Our curated Nutrition Kits are designed to provide you with the perfect balance of taste, convenience, and nutrition. We take care of the details, from selecting top-quality ingredients to portioning them for easy preparation. Elevate your performance effortlessly and embrace a lifestyle where every meal fuels your success.
-
About the Collection of the Nutrition KitsWe provide drive thru' service at Promenade@Pelikat. You can also arrange to pick up your order via third-party courier. Collections are to be done on Fridays 12pm to 6pm or Saturdays 10am to 12pm. Note: Orders can be placed any time before Monday, but the final deadline for ordering is always on Mondays, 6pm. We need at least 4-5 days to process your request. We do not accept cancellations before and after the delivery date. We will initiate the processing of the orders on the same day as when you ordered.
-
What should I do to ensure that ingredients are of optimal freshness?To ensure optimal freshness, we advise that you unpack your ingredients and store temperature-sensitive ingredients in your refrigerator as soon as possible. Note: Check the “use-by” dates on food packaging. Do not eat once this date has passed. Ensure that your fridge temperature is set between 2°C and 5°C. Kindly ensure that you utilize the ingredient sets you've purchased from us within the week.
-
How were the ingredients packed into the Nutrition Kit?Our Nutrition Kit takes the hassle out of healthy eating. Our ingredients are sourced from trusted suppliers. We work with our suppliers to source high-quality ingredients and pack them into the required amounts for each recipe. All ingredients are packed at our suppliers' premises for maximum freshness, and we only pack the packaged items into Nutrition Kits. With a variety of recipes to choose from, you can discover new and delicious ways to eat well. Try our Nutrition Kit today and start enjoying healthy meals at home.
-
How about cancellations?We do not accept cancellations before and after the delivery date. We will initiate the processing of the orders on the same day as when you ordered.
-
What would be done when a food product/ ingredient is being recalled?We try our best to look for food suppliers and partners who also ensure food safety in their processes and practices. In an event that food recalls are called for, here is the food recall plan that we have put in place. We will identify which batches of the food item are affected We will immediately remove all recalled food products from sale and notify you the consumer to discard them. We will email you to notify you of the recall. Please ensure that our email does not go to junk mail. We will also show in our website and social media platforms should there be any food recalls. We will accept returns of the recalled product and provide an exchange for the particular food item at our expense or provide discount coupons for future deliveries under your meal planning subscription or the purchase of Nutrition Kit, as applicable.
-
How long can a Nutrition Kit last for?We suggest using the ingredients within a week especially perishables such as vegetables.
-
What if I have an issue with the Nutrition Kit that I have received?We would recommend that you check the items when receiving them. Otherwise, it will take a while for us to proceed with the exchange request. If you are dissatisfied with ingredient(s) ordered on our sites, please contact us immediately (24 hours from which the items were received). For spoilt or damaged items, please attach a photo for our review. Depending on the circumstances, we may in our sole discretion, provide an exchange for the particular food item at our expense or provide discount coupons for future purchases under your meal planning subscription or Group Buys, as applicable.
-
Can I modify the recipes to accommodate my allergies and food preferences?We are unable to do customisation for our recipes unless you are an athlete in the meal planning service. Kindly look through the ingredients list and select your group buys accordingly before making payment should you have any food restrictions/food allergies. Please be aware that certain ingredients are integral to the recipe, and we will be unable to remove them.
-
How to change the default loyalty rewards to the coupon that I want to use in my cart?To change the default loyalty rewards, please remove it from the cart. Click here to get the coupon and click apply before paying.
-
How do I use my medals?At Nutrition Plan X, we offer Medals as loyalty points to our valuable customers. You can use your loyalty points to redeem exciting discounts and offers on our products and services. Here's how you can use your Medals: Log in to your Nutrition Plan X account and go to My Rewards tab. To check your Medals balance. Select the rewards using your Medals. Add the selected Nutrition Kit to your cart and proceed to checkout. Amend the number of medals you want to use for the transaction. Complete the payment process and enjoy your discounted purchase. If you do not select the rewards, the default option is: If you have any questions or concerns regarding your Medals, feel free to contact our customer support team.
-
How do I earn Medals?At Nutrition Plan X, we value our clients and their commitment to healthy living. To show our appreciation, we have implemented a loyalty program to reward our clients for their continued patronage. Here's how you can earn medals: 1. When there are at least 2 orders for the particular nutrition kit: At the end of the week, we will collate the numbers of orders and once it hits 2 completed orders, you automatically earn 3% cashback in the form of Medals for each kit. 2. Join our events: You can even get extra points when you shop during bonus events. Please stay tuned and read instructions of each event to learn how to earn medals. Once you earn enough medals, you can redeem them for discounts on our services or products. It's our way of saying thank you for choosing Nutrition Plan X as your partner in achieving your performance and health goals.
-
How many loyalty points can I get after purchasing Nutrition Kit(s)?At Nutrition Plan X, we offer a loyalty program for our valued customers. For every dollar spent on purchasing our Nutrition Kit, you will earn one loyalty point. These loyalty points can be redeemed towards future purchases, allowing you to save money and get even more out of your Nutrition Plan X experience. The more Nutrition Kits you purchase, the more loyalty points you can earn, so be sure to stock up and take advantage of our loyalty program. If you have any further questions about our loyalty program or Nutrition Kits, please don't hesitate to contact us.
-
What about my data?Your data will be kept confidential unless you have consented to the data being sent to organisations, sports clubs, relevant government bodies, etc.
bottom of page